We are extremely careful to package your canvas to protect it from moisture, and impact.
However, if the canvas should be damaged upon arrival, please contact us at contact@lumaprints.com with pictures and descriptions of the damage, including images of the packaging. We will send out a replacement as soon as possible.

Because each original piece is one of a kind, returns are only accepted if your artwork arrives damaged or defective. If something isn’t quite right, reach out and we can look at exchange options.

We offer a lifetime guarantee for quality and workmanship of our canvases.
If there are any defects with the canvas, we will send you a replacement or a refund.
However, our quality guarantee cannot cover dissatisfaction based on low image quality due to a low resolution picture submitted.
If you would like to return the canvas for a refund, and there are no defects or workmanship issues with the canvas, we ask that you cover the cost of the return shipment.

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within 48 hours.