Frequently Asked Questions
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Canvas and print orders are made to order, so returns are only accepted if the item arrives damaged or defective. If there is an issue with your order, please contact us as soon as possible with photos of the artwork, the packaging, and any visible damage so we can review it.
If approved, we’ll offer a replacement or refund.
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Original artwork is one of a kind and final sale unless it arrives damaged or defective. If your original piece arrives damaged, please contact us as soon as possible with photos of the artwork and packaging so we can help resolve the issue.
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You can reach us anytime via our contact page. We aim to respond within 48 hours.
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Custom artwork begins with an intake process so we can gather the right photos, details, and direction for your piece. Once your intake is complete, we’ll confirm the estimated timeline before beginning.
Wait times may vary depending on current availability and the size or complexity of the artwork.